We ship out our orders within 1 to 2 business days. Shipping is usually by priority mail, however occasionally very heavy or very light packages will be sent by either parcel post or first-class mail to save money for you. If you need your package rushed please email us and we will provide you with a quote for the shipping method you desire.
INTERNATIONAL BUYERS: Please contact us with your full address before checking out and we will provide you a shipping quote for your country.
Due to the nature of the products sold by Vitae Essentia, we are unable to accept returns. If your merchandise is damaged upon arrival save all contents and packing materials and contact us within 2 business days. Failure to do so voids any responsibility we may have had. Please contact us within 2 business days if we have made an error with your order so that we can fix the problem as soon as possible.